Terms & Condition

  • By signing the application form also gives permission to KSS Box Office Pvt Ltd to communicate with him/her via all possible media, including Phone, E-mail and SMS.
  • Tickets purchased online are not eligible for discounts, schemes or promotions of any kind.
  • To collect your Tickets from the KSS Box Office Pvt Ltd, It is mandatory to present the debit/credit card used by you to book tickets along with the booking confirmation (SMS/Computer printout).
  • Customer needs to mandatorily get verified at the POS counter before entry even if they has booked the entertainment package from any online platform.
  • Management reserves rights to commence the show by delay of up to 30minutes.
  • This Paid entertainment package once purchased is non-transferable and cannot be cancelled, exchanged or refunded in any circumstances.
  • If the customer is already a registered member prior to this booking, then the current paid registration amount will be refunded at the counter post OTP verification.
  • Tickets must be purchased for individuals aged 3 years and older, following the relevant state policies.
  • Please retain the ticket till the end of the show.
  • Bags and baggage will be permitted subject to thorough check.
  • Outside eatables, beverages, chewing gum, cameras, electronics items, weapons, cigarettes, lighters, matchsticks, gutkha packets(pets), tobacco, paan etc.. are not allowed inside the premises.
  • Online bookings on our site are carried out over a secure payment gateway.
  • Tickets purchased for a particular KSS Box Office Pvt Ltd location is valid for that location only.
  • Children below the age of 18 years cannot be admitted for movies certified 'A'.Please carry proof of age for movies certified 'A'.
  • Please purchase entertainment package for children above the age of 5 years.
  • To counter unforeseen delays, please collect your tickets half an hour before show time.
  • A convenience fee per ticket is levied on all tickets booked online.
  • Ticket holders are required to abide by the policies laid down by the KSS Box Office Pvt Ltd Management.
  • Entry is allowed only for valid ticket holders. In case a ticket is lost or misplaced, a duplicate ticket cannot be issued. The holder of a physical ticket is deemed to be the owner of the ticket.
  • Decision(s) taken by KSS Box Office Pvt Ltd shall be final and binding.
  • Please add info@kssboxoffice.com to your address book to ensure email delivery in your inbox.
  • NON REFUNDABLE CLAUSE applicable from 1st November 2018: "As per the Standard Policy of Company the Initial Deposit and the Additional Deposit of any kind shall be non-refundable (except as expressly set forth in the Contract). All Partners, Franchise, Distributors shall make informed decision in accordance.”